Wednesday, July 20, 2011

Ootd, hobby, and adult beverage.

First the Ootd:
Avenue Dress....that is it. Wore my ugly black sandals, and went out the door. I haven't posted an OOTD for awhile, because I still can't figure out where to take the pictures, and how to pose. I also should take at the beginning of the day when my makeup hadn't melted off, and my hair looks better. But....I have been wanting to do this since the beginning of my blog, and I determined to get better at it! Suggestions??? Please ignore, the pale face, and bizarre expressions in these pictures....

I bought a sewing machine for $25 bucks, my oldest and I are trying to acquaint ourselves with it, one little mistake at a time. Note to self....put the foot down before sewing otherwise it gets tangled in the bobbin. My goal is to make myself a skirt this fall, but I think sewing classes may be in order. Hannah is concentrating on making barbie clothes for her little sister, and pillows.

With the weather being so miserable here lately, sometimes the only cure is cold bear with bloody mary mix. So tasty.....just one a night though.....

Last picture, this is my hair now days. Longer, not as long as I would like, but I am doing well so far at not just whacking it off into another pixie cut. After I saw how my hair looked in the first pictures, I went and brushed it, and had my darling Jaded J, take a decent picture of it. What you can't tell is it is deep auburn with brighter red highlights. My natural hair color is really deep brown, but not quite black. Anyway...thought you guys might be interested in my progress.

Sunday, July 10, 2011

How may I help you?

The do's and don'ts with phone reps.

I work as a phone service rep. And I DO like my job. There is never a dull moment in working on the phone, as each call is an adventure, and at least with my phone center job almost all calls are different. All of my previous jobs have been in retail, so I am conditioned in working with the public. And so because of my experience, I would like to offer some tips in dealing with a phone rep, especially if you have a problem.

  1. Be courteous, and patient. I know this may seem almost redundant in asking, but it is number 1 for a reason. I can't help you, if you are yelling at me about something I have not been able to research, and don't have the background information about. Give me time, because the more you are willing to let me do my job the more I will be willing to find the solution you desire. If you keep yelling, I usually will try to get off the phone as quickly as possible, it brings me down, and I don't respond well to anger.
  2. Don't make fun of my name. It is rude, plain and simple. I have had people ask me why my parents would name me that? I have had numerous people say "You're Georgia?, my name is Alabama!" And then laugh hysterically because they think it is the funniest thing in the whole world. I can't make fun of your name because I would get fired, but I also don't feel overly helpful when you start the conversation off like that.
  3. PLEASE don't go the bathroom while we are talking. It is gross, and very apparent. No one would walk into a store and start asking a clerk a question and then proceed to pull down their pants and start to pee. I know the sound, hell everyone knows the sound...and it is 10 times worse with guys because it is very LOUD. So please wait to call, or wait until we're done talking.
  4. If you are calling into a place you have worked before, don't name drop, and don't tell me 16 times that "it wasn't like that when I worked there". Policies change, times change, people quit and move on. I want to help you, but you threatening to tell the CEO that you don't like the new way of doing things is not going to help you, and besides I am not responsible for making the rules, but I do have to follow them. Similarly if we ask to verify you, it is not to annoy you, but to protect you. People complain about identity theft but don't like to take the 2 minutes to confirm themselves during a call.
  5. If you have kids I know that sometimes they pick the most inopportune times to ask you questions, but please for the sake of my ears, don't start screaming at them. It hurts!
  6. If you are calling me, try not to have three other conversations going at the same time, it is confusing, and makes the call last far longer than it needs to. Be in the moment fully.
  7. Turn your TV down.
  8. If you name has a common spelling, but you have a special way of saying don't get mad at me because I get it wrong. I am not trying to be rude, but there is no way for me to know that your name is pronounced a different way. Correct me, and move on.
  9. Be reasonable in your expectations. Some things require additional research, and not everything can be resolved in one phone call. Let me help you.
  10. I will end as I started be courteous and patient. All calls can start off on the right foot by following that one simple rule. I am more willing to work around you yelling at your kids and peeing in the toilet if you maintain your attitude in this way.
So there is a list of my do's and don'ts. I will say that I know it is frustrating to have a phone rep that is rude, and condescending and believe me I totally understand when that happens why people ask for a supervisor. I also know that some phone reps don't follow through with their promises, and I know that gives us a bad name. But I think it is key to remember that the person you are talking to (even if they are in a foreign call center) is a human, and that being abused by someone over the phone makes anyone feel down. So this is a great example of pay it forward, be nice to me, so I can make the call just as nice for the next person who calls in.

Wednesday, July 6, 2011


Thank you to those who follow my blog...I very lucky to have you involved.